Our 2026, in four numbers
Lumen, an announcement email, finished in HTML.
A headline set on the room, then four figures on a dark column with the year's failures named under them. For the annual note to customers.
Read the email as text
LUMEN
2026 IN REVIEW
The year, in four numbers.
Twenty three people in one building in Bristol, and this is the whole of what we did with the year. No chart, no arrows, and the bad one is in here too.
1,207
Businesses billing with Lumen
£9.42M
Invoiced through Lumen
23
People on the team
99.94%
Uptime, measured monthly
The two we are less pleased about
We were down for four hours and fifty one minutes in March, across two incidents a week apart, both of them our own doing and both written up in full. And the bank import we said would land in January landed in August, which is seven months of people doing by hand something we had promised them they would not have to.
What next year gets
January
Statements you can send without exporting them first
Spring
The second bank import, for the four banks we still cannot read
All year
One number published monthly: how long we were down
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